Frequently asked questions

About BND

Who is BND?

BND is an insurance services business based in Las Vegas, Nevada, established in 2025. We help individuals, families, and self-employed people understand and choose health and supplemental insurance coverage.

Is BND an insurance company?

No. BND is an insurance services business. Coverage is issued by the insurance company that offers the plan you choose, and that company’s policy sets the benefits, prices, and terms.

Which states do you serve?

Nevada.

How can I reach BND?

Call (251) 451-9917, email contact@bndins.com, or write to BND, 2093 Lost Maple St, Las Vegas, NV 89115. Our hours are Monday to Friday, 9:00 AM to 6:00 PM Pacific.

Can you help if I already have coverage?

Yes. We can review the plan you have now and explain your options at renewal or after a life change, such as a move, a new job, or a new baby.

Consultations

How much does a consultation cost?

There is no charge for a consultation, and there is no obligation to buy anything.

How long does it take, and how does it happen?

Most consultations take about 30 minutes and happen by phone at the time you choose when you book.

What should I have ready?

Your current insurance card or plan documents if you have them, a list of your doctors and prescriptions, and a rough idea of your household income and budget. See our consultation checklist for the full list. Don’t worry if you don’t have everything.

Do I have to buy anything?

No. A consultation is a conversation about your options. You decide whether to apply for any coverage.

How do I reschedule or cancel?

Reply to your confirmation, call (251) 451-9917, or email contact@bndins.com. If you opted in to texts, you’ll also get a link to pick a new time.

Coverage

Is supplemental insurance the same as health insurance?

No. Supplemental plans, like dental, vision, accident, and critical illness coverage, fill specific gaps and are meant to work alongside a health plan, not replace it. Our guide Health insurance vs. supplemental coverage explains the difference.

Can I change my health plan outside open enrollment?

Usually only if you have a qualifying life event, such as losing other coverage, moving, getting married, or having a baby. See Life changes that let you change plans.

Your information

Will you share my information?

We use your information to schedule your appointment and help with the coverage you ask about. We never sell it, and we don’t share it with other agencies or marketing companies. Details are in our Privacy Policy.

Text messages

Who sends the texts?

BND sends them directly, about your appointment with BND. We don’t send texts for other companies, and no other company texts you on our behalf.

Do I have to sign up for text messages to book?

No. The text-message box on our booking form is optional. If you leave it unchecked, we’ll confirm your appointment by phone or email.

What texts will I get if I opt in?

Only messages about your appointment: confirmations, reminders, rescheduling and missed-appointment notices, and replies to your questions. We don’t send marketing texts through BND Appointment Texts. Message frequency varies. Msg & data rates may apply.

How do I stop text messages?

Reply STOP to any message. You’ll get one confirmation, and no further messages will be sent. Reply HELP for help. Full details are in our SMS Terms.